Frequently Asked Questions

What are the differences between HF1, HF2 and HF3?

Each product has different functions in line with the user’s preferences.

HF1.0 Dual is designed to be used as a hands-free device with a voice recognition function for increased commodity and safety. It has  one speaker and can be paired up with up to two mobile phones or a Bluetooth® GPS. It further serves as a slave device in an Intercom functionality.

HF2.0 Dual is designed to be used as a hands-free device and further allows for a higher quality sound to enjoy your music due to its two speakers. It can be paired up with up to two mobile phones or a Bluetooth® GPS. It further serves as a slave device in an Intercom functionality.

Double link function

How does the double link function work?

The double link function allows two devices, acting as intercoms, to maintain a connection to their respective phones. This allows for pilot-passenger communication. It also allows each user to take calls independently.

Can the passenger listen to the pilot’s conversations when the intercom is active?

No. The inter-communication function is interrupted during the call and re-starts when the call finishes. The passenger can never listen to the pilot’s conversations.

Can you listen to music while using the intercom device?

No. If the pilot or passenger activates the music player, the intercom function will automatically stop.

Can I listen to instructions from the GPS while using the intercom function?

No. The intercom makes exclusive use of the Twiins® device. If you want to listen to instructions from the GPS you will have to stop the intercom function.

Hands free

I lose words or parts of words during a call. Why is this?

You may be experiencing interference due to the phone’s connection to the communication tower. If you are travelling at high speeds, it will have to change from one exchange to the next, disconnecting from the first and reconnecting to the second. These issues can interfere with your communication.

Can you adjust the volume for music or calls?

You can adjust the volume from your phone, GPS or MP3 player coupled to the Twiins® device. We strongly recommend you adjust the volume for both calls and music before driving.

Up to what speed can I talk on the phone using my Twiins® device?

Many different factors influence the quality of calls while driving. The position of the headphones, the space between the speakers and the ear, aerodynamics, the sound of the engine, environmental noise, etc. Taking these factors into account, to enjoy the best sound quality, we recommend a maximum speed of around 80km/h. 

IMPORTANT: Make sure to set up your call volume preferences before your ride. 

Does the Twiins® Hands-free Audio devices work without mobile network?

Yes, Twiins® audio devices work but not the phone calls or other phone issues requiring cell signal.

Are the Twiins® Hands-free Audio devices for helmets waterproof?

The microphone is water-resistant, but the audio device does not need this protection because all the important electronics remain protected under the helmet.

Voice activation

How does the voice activation function work?

All Twiins® devices are fitted with a voice activation function and allow you to answer calls simply by saying “Hello ” or any other word out loud when you hear the call tone.

Intercom

I paired the devices to use the intercom function but we can’t hear each other.

When you first pair the device make sure that you hear the audio signal to confirm the process. The intercom function can be temporarily disconnected by pushing the microphone button to avoid distractions during the ride. Push the HF3.0 button once again to reestablish connection. 

If pairing is active and when pushing the button again you still cannot hear, please check that the device is really paired.

When can I use my Twiins® as an intercom?

By combining device HF3.0 with any other Twiins® HandsFree or standard INTERCOM devices. This will allow you to enjoy the intercom function.

Music

Can I listen to music from my mobile phone via Bluetooth?

Yes, all the Twiins® HandsFree devices allow you to connect to your playlists and enjoy the music while on the road. You can check your phone’s characteristics in terms of audio compatibility.

Up to what speed can I listen to music with my Twiins® device?

The music volume is determined by the connected device, be it an MP3 player, a phone or a GPS.

There are many other factors that influence the volume of the music while driving. The position of the headphones, the space between the speakers and the ear, aerodynamics, the sound of the engine, environmental noise, etc. Taking these factors into account, it is not possible to state a concrete speed allowing for acceptable music quality.

Warning: be sure to set up the music volume before starting to drive.

Can I listen to music from a phone through two Twiins® devices at the same time?

No, each device will only play the music from the phone or MP3 player that it is coupled with.

Twiins® HF3.0 INTERCOM

Can I use the Twiins® HF3.0 as a motorcycle-motorcycle intercom?

No, the Twiins® HF3.0 INTERCOM devices are designed to be paired with other Twiins HF decices only for pilot-passenger communication with maximum coverage of 10 meters. 

For a motorcycle-to-motorcicle intercom functionality, please consult our product page.

Connectivity

Can I connect two Twiins® to the same phone at the same time?

You can pair your Twiins® to more than one phone but you can actively connect and use only one phone. 

Can I connect two phones to one Twiins® handsfree device?

You can connect your HF1.0 DUAL or your HF2.0 DUAL to two telephones using Bluetooth technology.

The HF3.0 INTERCOM can only be paired to one phone as the other connection is used by the Intercom functionality.

Battery

How often do I have to charge my Twiins® device?

If you use your Twiins® device frequently, you should charge it until the red LED goes out.

If you are not going to use the Twiins® device for a long period of time, be sure to charge it at least once every 6 months to maintain the battery’s perfect functioning. The batteries can be damaged if not charged regularly.

How do I know if I am running low on battery?

Approximately 15 minutes before the battery runs out completely, the Twiins® device will emit an acoustic warning signal. This signal will repeat until the battery’s charge runs out completely.

Where can I buy Twiins® devices?

Please refer to our distributor’s page at: www.twiins.com/buy. He or she will provide you with the address of the store nearest to your home.

Smart-Button / Group Talk

Where could the Smart-Button be placed?

For security reasons, on motorcycles we suggest placing the device on the handlebar.

Which phones are enabled to work with Twiins® Smart-Button?

All phones that have Bluetooth® 4.2 onwards and allow the App to be downloaded.

Is the App universal?

Yes, except in those countries with restrictions on certain technologies.

What happens when you receive a regular voice call while you’re using Twiins® Smart-Button?

That regular call has priority among the other functionalities and can be directly answered by just saying one word. 

Will your regular voice calls be interrupted when you receive an alert on the App?

No, your voice call will continue normally, and you’ll receive the alerts as soon as you’ve finished the phone call. 

How many people can I connect through Group Talk?

There is no limit as to the number of users that can be added to a channel. However, 7000 is the limit for active and connected users at one time.

How long is the distance at which the connection is stable with Group Talk?

Unlimited distance, as long as you have mobile coverage on your phone.

How much data does the App use?

The app consumes 20 kB (kilobytes) per hour when idle. The app will use between 12kbps and 45 kbps when talking, depending on the connection type.

How long do the Smart-Button battery last?

Approximately, working time 500 hours and stand-by time 800 hours.

How to pair the Twiins® Smart-Button with a Smartphone?

Pairing your SMART-BUTTON to your iOS® smartphone

1. A) Make sure your mobile Bluetooth® and geolocation function are activated.
   A1) Verify that no other Bluetooth® device or Smart-Button is in search of pairing nearby. The Bluetooth® signals would interfere each other and would interrupt the pairing process.
   B) Launch the application and click on the three horizontal lines displayed at the the top left corner. Click on “Options”.
   C) Click on “Push to Talk Buttons”.
   D) Press the Smart-Button until it starts blinking Red/Blue.
   E) Select ‘Add New Device’ on the display.  Twiins® Smart-Button will appear in the list.
   F) Select “Twiins Button” and it will connect to the App.
   G) From your contact list, select the Echo contact and press the Smart-Button to send a voice test message. Echo will resend your message to you.

                                             

Pairing your SMART BUTTON to an Android® smartphone

1. A) Make sure your mobile Bluetooth® and geolocation function are activated. A1) Verify that no other Bluetooth® device or Smart-Button is in search of pairing nearby. The Bluetooth® signals would interfere each other and would interrupt the pairing process.
   A2) Launch the application
   B) Enter to Bluetooth settings
   C) Select “Link a new device”
   D) Press the Smart-Button until it starts blinking Red/Blue
   E) Select Twiins Button, will appear in the list.
   F) Open the App.
   G) From your contact list, select Echo contact and press the Smart-Button to send a voice test message. Echo will resend your message to you.

 

NOTE: Please do not remove the Twiins® Smart-Button from the pairing list. If it is accidently removed, please reinstall the App and follow again the pairing procedure to reconnect the Smart-Button to the App. Once reinstalled, log in to your account with your name and password. Contacts and groups will be fully available again.

Does the group needs to keep certain “position” (A+B+C+D) to be able to maintain the “communication chain” while riding and using Group Talk?

In traditional Intercom devices it is essential to maintain distance and the same position in the group. That’s something which does not apply to the Twiins® devices.

What happens if one member gets out of the Group Talk? Does the connectivity of the other team members could be affected?

If any member of the group is momentarily out of coverage, he/she will receive the messages that was unable to receive once the coverage is restored. This situation has no effect for the other group members. 

Does the INTERCOM function in Group Talk works without mobile network?

The App will send/receive communications as long as your phone has data signal. If momentarily your phone loses signal, the app will register your voice, but will not send/receive messages. As soon as your phone will gets signal again, the App will reconnect. And all your messages will be sent and all the messages from your friends will be received. 

Does the Twiins® Hands-free Audio device works when the Smart-Button is not activated?

Yes, it works, and all its functions will be available.

May I receive phone calls while I am Intercom connected with the Group Talk?

Yes, and also please note that phone calls would have priority.

What happens if I am in a phone call and the rest of Group Talk members send messages? Will I be able to access those messages later?

Yes, as soon as your phone call is over, you will receive your messages from the Group. 

Which kind of guarantee do the Group Talk/Smart-Button have?

It depends on where you have bought the product. Twiins® devices are fully guaranteed based on the legal regulations of each country. In any case, you’ll need to contact the Twiins® distributor in your country.

Is the Twiins® Smart-Button a waterproof device?

It has a waterproof and dustproof protection level of IP55

What happens if you break one of the two Group Talk devices separately? Can it be bought separately?

Yes, you can buy each device individually. For that, please contact your nearer distributor shop.

Can I answer/end a phone call using Twiins® Smart-Button?

No, it works exclusively with Group Talk.

My Smart-Button does not reconnect after losing coverage.

Pair your Smart-Button though Bluetooth® settings of your device.

My phone does not detect the Smart-Button through the App settings.

Be sure you gave the corresponding permissions to the App to let it take control over the Bluetooth® devices.
Open the App and leave it running in the background. 

On your Android settings enable Bluetooth® and select “Twiins Button”. 

Go back to the App settings and select “Twiins Button” as preferred device.

Trouble-Shooting

Symptom/problem

Checkpoints

Actions to take

Won’t turn on

Check that your Twiins® device is charged.

Connect the terminal to the USB cable provided and this to a USB charge point. While charging, the red LED will turn on.

Won’t turn on

Check that your Twiins® device is switched on.

Press the button for a few seconds until the speaker emits an acoustic signal and the LED starts flashing blue.

Won’t turn off

Check that your Twiins® device is switched off.

Hold down the control button until the LED starts flashing red and emits an acoustic signal.

Intercom mode doesn’t work

Check intercom function.

Check your microphone is activated by pressing the button on the Twiins® HF3.0 INTERCOM device for a few seconds until you hear the acoustic signal.

Intercom mode doesn’t work

Check whether all requirements are fulfilled.

• Check both devices are switched on.
  • Check their batteries are charged.
  • Check the devices are within 10 meters of each other.
  If, despite all the checks, you still cannot couple them, please contact the point of sale where you bought the product.

Turns on but can’t hear it

Check speakers.

Make a call to the phone connected to the Twiins® device to check whether you can hear it.

Turns on but can’t hear it

Check Twiins® device is properly coupled.

With the device switched off, hold down the control button until the LED starts flashing red and blue. The mobile or GPS will find the device with corresponding Twiins device name. Select your device and, if necessary, enter the access key 0000.

Turns on but is blinking unusually

Check battery charge level.

Connect the terminal to the USB cable provided and this to a USB charge point. While charging, the red LED will switch on and it will switch off when charging is complete. Once you have completed these steps, if your Twiins® device continues to flash in an unusual manner after you switch it on again, please contact the point of sale where you purchased the product.

Won’t couple

Check whether requirements for coupling are fulfilled.

• Check that your Twiins® device is switched on.
  • Check that your mobile phone is switched on and has the Bluetooth® function activated.
  • Check that they are coupled together.
  • Check that your Twiins® device and mobile phone are within 10 meters of each other.
  If your Twiins® device still won’t couple or work with your mobile, please contact the point of sale where you purchased the product.

Won’t play music

Check whether Twiins® device is correctly coupled

With the device switched off, hold down the control button until the LED starts flashing red and blue. The mobile or GPS will find the device. Select your device and, if necessary, enter the access key 0000.